Return Policy

At Pinnacle Beads our goal is 100% customer satisfaction. If for any reason you are not satisfied with your purchase, you can return it within 10 days of the delivery date for a refund or exchange.

Refunds – will be given for the full purchase price less the original handling/shipping charges if you paid for them or our actual handling and shipping charges if you received Free Shipping.

Exchanges – will be given subject to any price adjustments and additional handling and shipping charges.

All undamaged, non-defective return items must be in their original condition to qualify for a refund; otherwise, additional charges may be applied.

Please contact our customer service at 401.244.7988 between 9:00 AM and 3:00 PM Eastern Time, Mon – Fri, or send us an email at customerservice@pinnaclebeads.com, to obtain a return authorization number and return shipping instructions. All returned items should be sent via an insured courier with a tracking number, because we cannot be responsible for items that do not make it back to us or get damaged on the way. Please include our return authorization number on the package. Return shipping costs are the responsibility of the buyer.

However, if we made an error that requires a return, or an item is damaged or defective, we will gladly correct the mistake or problem by paying all of the charges to return the merchandise and to send out the correct or replacement merchandise.